METAHOTEL

BOOSTING PRODUCTIVITY THROUGH PEOPLE

METAHOTEL Is a transformative paradigm of hotel management that anticipates the expectations of its clients through creativity, talent, and the involvement of its own employees.

We join you in creating a unified staff intent on the purpose of personal development, hotel wellness, and client satisfaction. Your staff will realize the importance of their individual roles and how they can work together to cultivate systemic excellence. With experience in over 70 countries, we provide the intercultural training to exceed the expectations of every guest.

CARING FOR THOSE WHO CARE FOR THE CUSTOMER

From METAHOTEL, we propose to achieve excellence in customer service by prioritizing Personnel Management. By enhancing talent and well-being, the hotel will be able to maintain a fluid and involved internal dialogue that uses agile and direct methods of response to difficulties, anticipates the guest’s expectations, and expands the revenue options. A hotel that works with this vision becomes an agile entity that optimizes the Employee Experience (EX), learns from its strengths and talents, and coherently offers a unique User Experience (UX). In short, we foster a culture of business that boosts productivity through the wellbeing of people.

OUR PROGRAM DEVELOPMENT

All our solutions are customized and co-created with our customers, foreign or local. For deployment, we use Hotel Coaching and Intercultural Management as fundamental tools, as well as Emotional Intelligence, Mindfulness, Agile Methodologies and Hotel Management techniques. The programs for independent hotels and resorts and for hotel chains include regular group sessions and individual accompaniment.

DOSSIER METAHOTEL

DOSSIER METAHOTEL

GLOCAL METHODOLOGY

GLOCAL METHODOLOGY = GLOBAL STRATEGY + LOCAL DEVELOPMENT

The support of METAHOTEL maintains the philosophy of aligning the global vision with the local reality of each location. From the outset, we become familiar with the DNA and culture of the hotel chain and from there we adapt the actions to the peculiarities of each hotel and its location. This approach is especially productive for hotel companies expanding in Spain.

  • Knowing first-hand the philosophy, values, and strategy of the chain as we become your specialized partner in People Management.
  • Aligning the chain culture in their current and future establishments, particularly in culturally di erent countries.
  • Shortening the implementation of the hotelier’s strategy, taking into account their circumstances, history, environment, etc…
  • Establishing consistent communication with the head management of the chain.

This approach is especially productive for chains in international expansion processes.

METODOLOGÍA GLOCAL ©

We work to foster multicultural unity in areas such as:

Global

The conception of time

Local

Organizational hierarchies

Objectives

Hotel customer journey mapping

Coaching

The individualistic vs. collective vision

Agile

Communication patterns

Learning

Teamwork leadership

HAPPY CUSTOMER

Proactiveness vs. reaction

HAPPY HOTELIER

Humane treatment
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