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Change and culture management
At Metahotel, mainly through our Hotel Coaching programme, we implement corporate culture and changes in hotels designed at the board or company level.
We convey, broaden and raise awareness of a new vision, strategy or culture based on expected behaviours, required competencies, aligned actions and new habits adapted to the new hotel setting.
As independent coaches specialising in people’s awareness and emotional management, we can reduce ROI by rolling out strategies where the role of employees is fundamental.
What we focus on
- Reducing resistance and speeding up digital transformation
- Coaching directors to implement a new culture
- Growth mindset: turning “we’re a hotel” into “we’re a chain”
- Soft skills needed to lead a change
- Implementing change through the Prosci ADKAR Model
- Adapting behaviour and actions to luxury sector guests
- Implementing new corporate values
- Actions aimed at four client types: guests, employees, brand and market
- Mentoring for resounding, transformational leadership competencies
- Implementing agile culture in hotels
- Aligning a new commercial brand
Who is it for?
- Boards of directors
- Operations managers
- Hotel directors
- Department managers and teams
Expected outcomes
- Improved digitalisation ROI
- Internalised new values
- Reduced resistance to change
- Quicker implementation strategy times
- Breaking old habits and introducing new useful routines
- Identifying change champions and opponents
- Generating change leverage teams in hotels
- Broadening transformational leadership skills
- Upselling to new customer segments
- Developing soft skills for change
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